At ROZAH Jewellery, your satisfaction is our priority. If you are not completely happy with your purchase, we're here to help.
Return Eligibility
We accept returns under the following conditions:
The item must be returned within 7 days of delivery
The item must be unused, unworn, and in its original condition
The item must be in its original packaging
Proof of purchase (order confirmation) must be provided
Non-Returnable Items
The following items cannot be returned:
Items that have been worn, used, or damaged after delivery
Items purchased during a final sale or clearance promotion
Gift wrap and shipping protection add-ons
How to Initiate a Return
To start a return, please contact us via our Contact page within 7 days of receiving your order. Include your order number and reason for return. Our team will guide you through the process.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5–7 business days to your original payment method.
Exchanges
If you received a defective or incorrect item, we will happily exchange it at no extra cost. Please contact us within 48 hours of delivery with photos of the issue.
Contact Us
For any returns or refund queries, please visit our Contact page and we'll be happy to assist you.
